You are always safe with Visa
When making purchases using a Visa card, whether it's at your local store, in a far corner of the world, or online, be assured that your payments are always secure.
Learn about the principles of the global innovative processing system and Visa security services.
Security + support
You're always safe with Visa
When making purchases using a Visa card, whether it's at your local store, in a far corner of the world, or online, rest assured that your payments are always secure.
Learn about the principles of the global innovative processing system and Visa security services.
Keep one-time passwords, PIN code and CVV code secret!
Follow these security measures to keep your data safe online and offline:
- Do not share your PIN code with anyone.
- Before going abroad, inform the bank about it.
- Do not reply to suspicious emails or click on links included in them.
When shopping online, look for the Visa Secure mark, which indicates that your purchases from this merchant are secured by Visa.
Additional verification of your identity may be required when using any digital gadget. You will then be asked to provide more information to confirm your purchase. This will help your bank to be sure that this purchase is made by you.
Use tips for safe shopping:
Connect the Verified by Visa service.
Use a secure Internet connection.
Always keep the static password secret.
Before making a purchase online, compare the conditions offered by other stores.
Keep your card details confidential.
Never send payment information via email.
Carefully check your monthly account statements.
Contactless payments work at a distance of up to 4 cm. Therefore, accidental payments for other people's purchases or card scanning by fraudsters are impossible.
Each contactless transaction involves the creation of a cryptographic one-time code to prevent fraud.
Contactless payments are protected by the same technologies as other Visa transactions:
- Each Visa payment product is secured at the card, terminal and network level.
- Secure protocols, artificial intelligence, real-time analytics, cryptographic algorithms and many other layers of protection work together to prevent fraud.
The card can be blocked and even refunded if it has been used by fraudsters.
Reporting a lost or stolen card is simple. No matter where you are, Visa International Customer Support service is available 24/7 and is ready to answer your questions.
In case of loss or theft of the card, Visa International Customer Support representatives can:
- Block your account within 30 minutes to prevent fraudulent purchases.
- Arrange for a replacement card and send it to you within 3 working days*.
- Provide emergency cash withdrawal worldwide (270,000 points) within a few hours after confirming your financial institution.
* Once an institution is approved, certain restrictions apply.
Visa Global Customer Support
Wherever you are, representatives of our multilingual service are always ready to help you: 24 hours a day, 365 days a year.
Just call the International Customer Support Service toll-free: +380 44 499 39 75 (international and Ukrainian calls) or check the availability of a number in the country where you are located.
WARNING! Calls from mobile phones or from hotels may be charged by the operator.
Visa Token Service
Visa Token Service enables digital payment service providers and financial institutions to offer their customers a secure way to make contactless payments and purchases online.
Visa Token replaces sensitive account information: for example, a 16-digit account number with a unique digital identifier (a token).
Visa shares a token with the requester for use online and during mobile payments (NFC). This allows you to make payments without disclosing account details.