Your any request* - just tell us
Would you like to book a table in a restaurant or maybe order a long red dress?
Concierge service will organize, find and deliver anything to you.
What can the concierge service from Visa do?
Whatever comes to your mind - a dress at three in the morning or a supermarket in Kotor.
Visa's concierge service will arrange, find and deliver anything to you.
Anything*
*Excluding illegal and immoral requests
Visa Concierge Service
Find the information you need:
- transport tickets
- addresses and phones
- posters and information about events
Help in everyday matters:
- book a table or delivery
- find a product or service
- remind you of an event
Organize vacation:
- rents housing and cars
- build a route
- return lost luggage
How we are working
 |
We serve you around the clock |
 |
We provide a free service for premium card holders |
 |
We speak 6 languages |
 |
We answer you in messengers and by phone |
We make life easier
In 2021, we have done a lot and for many
1000
times were an alarm clock
7000
Booked tables
1000
Pets recorded to the groomer
1000
Planned holidays
2000
Bought tickets
≈9800
Reminded about birthdays, called a taxi, ordered delivery
Concierge serving cardholders
Visa Platinum
Visa Signature
Visa Infinite
Text, call
+38 044 300 05 03
*You can leave any requests that do not contradict the laws of Ukraine, the country of your stay and morality. Some tasks may not be possible due to reasons beyond the control of the concierge service. In such cases, you will be offered an alternative. Tasks cannot be completed in countries where the concierge service is not available.
FAQ
-
We are available 24 hours a day, 7 days a week.
-
You can use the service anywhere in the world.
-
- Information and consultative requests:
- Transportation timetables for aircraft, trains, buses.
- Reference information about centers and medical institutions.
- Exchange rates, ATMs, bank branches.
- Reference information for state and medical institutions, etc.
- Contact information of any organization.
- Any reference information requests.
* Select options and update each of them in conversation / e-mail / chatbot mode.
- Transportation timetables for aircraft, trains, buses.
- Reference information on Visa cardholder privileges:
- Information about Visa perks, including discounts, special offers.
- Any other information about cardholder perks.
- Brief information about using Visa emergency services and forwarding clients to the appropriate Visa extensions.
- Contact information of any organization.
- Contact Visa Support.
- Information about Visa perks, including discounts, special offers.
- Organizational requests:
- Booking, ordering and purchasing worldwide:
- Tickets to cinemas, night clubs, theaters, as well as concerts and sporting events.
- Restaurant reservations.
- Flower orders and delivery.
- Ticket purchases / participation confirmation / registration for any event: concerts, trainings, fashion shows, sporting events, etc.
- Order food and drink.
- Fulfill orders for goods and services on behalf of the card holder.
- Tickets to cinemas, night clubs, theaters, as well as concerts and sporting events.
- Reminder services: personal reminders for all important events: birthdays, meetings, sporting events, medical appointments, water delivery, stationery, etc. "Alarm clock" service.
- Travel:
- Organize and/or planning of special/personal tours and/or tourist routes around the world and other tourist services.
- Booking and delivery of airline and train tickets.
- Booking and reserving rooms in hotels around the world / other accommodation options.
- Travel tips
- Organize transfers.
- Planning tourism routes anywhere in the world.
- Registering a travel insurance policy.
- Car rentals.
- Ordering guide services.
- Assistance in cases of baggage loss and support during the recovery process.
- Assistance in resolving the compensation issues for flight delays/cancellations.
- Organize and/or planning of special/personal tours and/or tourist routes around the world and other tourist services.
- Household requests:
- Help with finding household staff.
- Search and order cleaning services.
- Dry cleaning and other household services.
- Emergency locksmith services.
- Help with finding household staff.
- Other services:
- Event information: concerts, sporting events, festivals, etc.
- Entertainment and event schedules.
- Booking and reserving rooms in hotels around the world / other accommodation options.
- Booking seats in entertainment complexes and restaurants.
- Results from events around the world, including sports scores.
- Suggestions and assistance in event organization at the client's request.
- Gift ideas and ordering.
- Ordering animation, host or guest star services.
- Search, purchase and delivery of goods from around the world on behalf of the client.
- Sherpa services.
- Any additional requests that do not violate the laws of Belarus, as well as moral norms.
- Event information: concerts, sporting events, festivals, etc.
- Booking, ordering and purchasing worldwide:
- Information and consultative requests:
-
This is a free service for Visa Platinum, Visa Signature and Visa Infinite cardholders. You pay only for goods and services ordered through the service. This service is not available for holders of other cards.
-
You can make any request that does not violate legal or moral norms.
Some tasks may not be possible to complete due to reasons beyond the control of the concierge service. In these cases, you will be offered an alternative solution.