Support 360 is a platform for inquiries and consultations on Visa services
What questions should I contact Support 360 with?
We provide 24/7 consultations on the following issues:
Visa premium services
- availability of airport lounges abroad;
- baggage packing conditions;
- how and where to use the Fast Track International service;
- how to subscribe to SWEET.TV;
- consultation on the "Telemedicine" service;
- insurance consultation.
Visa promotions and offers
- compliments and discounts in the restaurant collection from Visa;
- discounts on shopping and entertainment;
- special offers and discounts on hotel reservations;
- discounts on car rental around the world;
- many special offers and seasonal promotions from Visa;
- feedback on promotions and offers from Visa.
How to contact Support 360?
Register in the Visa Ukraine chatbot and click the "Support 360" button
Write to: [email protected]
Call the number: +380443300404
FAQ
-
-
Your personal guide to the world of Visa benefits. This is a team of professionals who will advise on all promotions and offers from the Visa payment system.
-
-
Consultations on available promotions, offers, as well as information provided on the official visa.com.ua website, recording and processing feedback.
-
-
Through the following channels:
Via chatbot: @VisaUkraineBot
By phone: +380443300404
By e-mail: [email protected]
-
-
Service is active for cards with Visa payment system.
-
-
Available 24/7.
-
-
The service is provided for free.
-
-
Visa support service without limits helps with any question regarding offers and promotions from the payment system.
-
-
The availability of airport services can be checked through the VisaUkraine chatbot.
To do this, click on "Visa Travel", select a service, and then click on "Check availability of services".
**Before that, don't forget to add the card that needs to be checked in the bot😉
-
-
In the Visa Airport Companion application, in the “Overview” section, you can view the available lounges by selecting the desired airport or country.
There is also a link to the list of lounges on the main screen.
-
-
To take advantage of the offer, it is enough to:
- Download or open the Bolt app.
- Add a Visa Platinum, Visa Signature, Visa Infinite, Visa Business Platinum card to the Bolt wallet and choose as a payment method.
- Order a Bolt taxi to or from the airport.
The discount is calculated automatically!
-
-
Fast Track will help in the accelerated passage of aviation security and the area of document verification zone.
To use, go to the airport security area and look for the bright new Fast Track sign.
Attach your premium Visa card to the validator at the turnstile and proceed to the Fast Track document verification zone.
-
-
It is possible to get a discount if you rent from Avis. The discount depends on the level of your premium card.
Website with detailed information: one.avisworld.com/en_GB/Avis-Visa
-
-
Your insurance will start automatically if, before the start of the trip, you:
- Paid for round-trip tickets with a premium Visa card.
- Booked and paid for accommodation with a premium Visa card before the start of the trip.
Or
- Paid both tickets and accommodation before the start of the trip with a premium Visa card.
Before starting the trip, it is recommended to fill out an insurance policy, as it may be asked to be presented at customs control.*
* The Visa Ukraine chatbot will also help you fill out the insurance policy.
The duration is 90 days per trip, but no more than 183 days per year. If the trip lasts more than 90 days, it is considered completely uninsured.
Your insurance starts and ends when you leave and enter your country of permanent residence.
Website with detailed information: visa.com.ua/en_UA/pay-with-visa/promotions/travel-insurance
-
-
Of course! You can take advantage of special offers, discounts, and promotions by paying only with your Visa card. Website with detailed information: visa.com.ua/en_ua/visa-offers-and-perks/
-
-
Online consultations about symptoms and analysis of test results together with a family doctor, as well as with doctors of narrow specializations.
- 24/7 service: you choose the time and place yourself, no matter where you are.
- Online lectures from experts in the field of medicine and healthy lifestyle.
- Free testing for COVID-19 once a year.
- Consultations with a psychologist or nutritionist are included in the Well Being package for a healthy lifestyle, available to Visa Infinite cardholders up to 5 times per year.
Website with detailed information: visa.com.ua/en_UA/pay-with-visa/promotions/telemedicine